Shipping and Returns
How To Return An Item
At Rad Like Dad your satisfaction is very important to us. If for some reason, there is an error on our part or if you are not completely satisfied with your purchase you may exchange it or return the unused product(s) for a full refund within 15 days of receipt. Sorry, bikes cannot be returned. Customers are responsible for the shipping costs back to us for a return. Full refunds (excluding shipping charges) will be issued back to the purchasing credit card only. Exchanges will be made for different color/size of the same product (excluding shipping charges). All items must be returned, unused, within 15 days of receipt. Returns beyond 15 days will not be accepted.
1. Please email email@example.com to request a refund and we will assign you an approval #.
2. Mail your approved returned item to:
Rad Like Dad
120 Lakeside Ave Suite 100
Seattle, WA 98122
3. Include in your package a letter with the approval # and please include the reason for the return: e.g. does not fit; defective; damaged during shipping; returning a gift; wrong item shipped; wrong color, etc.
Also, please be sure to pack and seal your return securely (in the original package if possible).
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. This does NOT apply to product exchanges or any errors caused by our company.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
We know how exciting it is to wait for your package to arrive in the mail. We will do our best to process your order as quick as possible once it has been received. Many orders will ship same day, but that is not always possible depending on the volume of orders we receive that day. With each order we ask that you please allow a processing time of 1-2 business days from the time the order is placed. We process orders Monday through Friday, excluding holidays.
When placing an order, please be sure all your shipping information is correct and complete. Incorrect or incomplete shipping information may result in additional address correction charges that will be the responsibility of the customer.
This also applies to delivery address changes during the transit.
We ship our orders through USPS. If you live in an area that USPS does not ship to please let us know when placing your order so we can ship your order with a different method.
Most orders will arrive within 1-3 days from the time the order has been shipped.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.